Punching In: One Man's Undercover Adventures on the Front Lines of America's Best-Known Companies

Journalist Alex Frankel goes undercover into the most well-known companies in America–UPS, Gap and Starbucks among others–to find out how they turn average people into loyal, sometimes even fanatical employees.

During a two-year urban adventure through the world of commerce, journalist Alex Frankel proudly wore the brown uniform of the UPS driver, folded endless stacks of T-shirts at Gap, brewed espressos for the hordes at Starbucks, interviewed (but failed to get hired) at Whole Foods, enrolled in management training at Enterprise Rent-A-Car, and sold iPods at the Apple Store.

In this lively and entertaining narrative, Frankel takes readers on a personal journey into the land of front-line employees to discover why some workers are so eager to drink the corporate Kool-Aid and which companies know how to serve it up best.